Tilson’s Auto Repair Mission Statement
“Our Mission is to exceed the auto repair experience. By never putting money ahead of people and giving back to a community that gives us so much. ”
1. Have minimal come backs
2. Book 40 billable hours per technician per week.
3. Create specific sales, ARO, and Hours Per RO goals and share with entire staff.
4. Fully and accurately inspect every vehicle that enters our shop.
5. Accurately fill out every Multi Point Safety Inspection sheet
6. Communicate vehicle concerns to customer in a timely and accurate manner.
7. Get cars in and out in a timely fashion while providing top quality work.
8. Properly communicate employee concerns through the appropriate channels, in a courteous and timely manner.
9. Maintain up to date and accurate parts and supplies.
10. Treat each other with respect, compassion and kindness.
11. Have a great attitude and give 100% every day!